Fees and Transactions Guide
All Sold Items :
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Purchase and Shipping Fees:
- Once an item is sold, the buyer is issued an automated invoice showing the cost of the item and the shipping fees paid.
- The buyer pays for the shipping cost, which is automatically calculated at checkout based on the item price to include the proper shipping insurance.
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Seller Notification and Fees:
- The seller is notified via email and SMS of the sale.
- A processing fee of 5% (6.5% if either the seller or the buyer or both are outside the USA) will be charged to the seller's credit card on file to cover the processing and transactional fees.
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Shipping to Kleinfeld Again:
- The seller is required to ship the item to Kleinfeld Again for inspection within 6 days.
- If the seller fails to ship within 6 days, the buyer will be refunded 100% of their purchase, including shipping fees, and the seller will forfeit the processing fees charged on their card.
- The seller will be provided with a prepaid shipping label to ship their items to Kleinfeld Again for inspection.
- All items sold are to be shipped directly to Kleinfeld Again, not directly to the customer.
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Inspection and Verification:
- Upon receipt, Kleinfeld Again will authenticate and inspect each gown to ensure it matches the seller’s description and photographs.
- Both sellers and buyers will be provided with tracking updates for the shipments from the seller to Kleinfeld Again.
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Post-Inspection Procedures:
- If the item passes inspection: It will be shipped within 24 hours (except on Saturdays or Sundays) to the buyer. Payment will be processed to the seller within 3 days through PayPal or check (payment via checks is only available to sellers in the USA). The seller will be paid 100% of their listing amount since the transaction fees have been charged to their credit card on file. Kleinfeld Again does not charge any commission on the sale of any item.
- If the item fails inspection: The order will be fully refunded to the buyer, including shipping fees. The seller will forfeit their 5% processing fees (6.5% if either the buyer or the seller or both are outside the USA). The dress will be shipped back to the seller.