Yes, you can make offers on listings. If a seller allows offers, this will be indicated on their listing. Simply click "Contact Seller" or "Make an Offer" to submit your proposal. Remember, sellers are individuals like you, so respectful negotiation is important. If your offer is accepted, the system will send you a discount code to use at checkout, enabling you to purchase the item at the agreed-upon price. The discount code will be valid for three days.

Buying on Kleinfeld Again:
Kleinfeld Again is a commission-free online bridal marketplace that connects buyers with sellers of new, sample, and pre-owned wedding dresses. Our platform prioritizes safety and simplicity, providing a user-friendly experience with secure transaction processing.

Kleinfeld Again Verified Dresses:
For added assurance, Kleinfeld Again verifies every dress prior to shipping. Our experts conduct a meticulous inspection and certification process to ensure the quality and condition of the gowns. When you purchase a dress from Kleinfeld Again, you're guaranteed its authenticity and condition as confirmed by our experienced team.

Shopping Process:

1. Browse & Shop: Utilize our advanced search to browse an extensive collection of dresses and accessories from top designers globally.
2. Connect with Sellers: Communicate directly with sellers for detailed information about the dress, including its condition, any alterations made, and sizing.
3. Secure Purchase: Confidently purchase dresses knowing that we facilitate secure payment processing and provide full insurance coverage for orders within the United States.

Tips for a Smooth Purchase:

• Size Considerations: Aim to select dresses that are close to your size to minimize the need for alterations.
• Understanding Designer Sizing: Familiarize yourself with the designer's sizing chart to gauge the fit of the dress accurately.
• Inquire for Details: Request information from sellers regarding the dress's authenticity, its condition, any alterations it has undergone, and their return policy.
• Kleinfeld Again Inspection: When you make a purchase, the seller sends the item to Kleinfeld Again for a thorough inspection. Only after the dress passes this inspection is it shipped to you. We withhold payment to the seller until the gown has successfully passed our inspection.

For buyers who wish to cancel an order on Kleinfeld Again, please note the following guidelines:

Domestic Orders:

• Contact us within 3 hours of your purchase to request a cancellation.
• If the seller has already shipped the item within this 3-hour window, cancellation will not be possible.
• Cancellations are not accepted after the 3-hour period has elapsed.
• Any cancellation is subject to a 6.5% processing fee.

International Orders:

• The cancellation process is similar to that of domestic orders; please contact us within 3 hours to cancel.
• Cancellations requested after the 3-hour window may also be subject to a 6.5% fee.

Shipping costs on Kleinfeld Again are detailed below:

Domestic Shipments:
Buyers are responsible for the shipping cost which is calculated at checkout according to item price.

Additional Costs:

• Orders outside the contiguous U.S. may be subject to additional charges.
• International orders could incur extra costs based on the size and weight of the package.
• Import duties and taxes are the responsibility of the buyer for international orders.

Delivery Services:

• We use UPS Ground for domestic shipping, and either UPS Standard, USPS or DHL for international shipments.
• Please note that rush delivery options are available by contacting customer support support@kleinfeldagain.com.

Important:
Shipping fees are non-refundable in the event of a return, provided that the seller allows for returns.

When determining the price for a used dress on Kleinfeld Again, consider the following:

Expect Significant Savings: Dresses can be found at up to 90% off their original retail price.
Room for Negotiation: While prices are indicated, there's often the opportunity to negotiate with sellers.
Discount Expectations: Typically, used dresses are priced at least 30% below retail, taking into account the gown's age, condition, and designer. New dresses are usually offered at about 10% off.
Market Research is Key: Conducting research on similar dresses online to understand the going rates is highly advisable.
Note that the precise discount can fluctuate due to various factors, so comparison shopping is beneficial.

New wedding dresses are added every hour on Kleinfeld Again. To discover the most recent listings, visit our "Just Listed" section. You can also subscribe to receive updates on the latest additions to our collection.

Returns are permitted only if the seller has opted to accept returns. Here’s how you can request a return on Kleinfeld Again:

• Initiate Within 72 Hours: Use the link provided in your shipment arrival email to initiate a return, or go directly to https://returns.kleinfeldagain.com.
• Provide Details: Enter your order number and email address, then select the item you wish to return.
• Ship Promptly: You must ship the dress back to Kleinfeld Again within 3 days of receiving it. If not returned within this timeframe, the dress is considered a final sale.
• Verification of Condition: Our experts will assess the dress to ensure it matches the condition described in the listing. Upon successful verification, a refund will be processed for the customer.
• Dress Shipped Back to Seller: If applicable, the dress will be returned to the seller from Kleinfeld Again.
• Eligibility: This process is valid for domestic orders where the seller has agreed to accept returns.
• Any return is subject to $80 fee.

Kleinfeld Again offers comprehensive purchase protection for all transactions:

• Eligibility: This protection applies to all orders made through Kleinfeld Again.
• Payment Hold: Payments are held and not released to the seller until the dress has passed Kleinfeld Again's inspection process and has been shipped to the customer. If returns are permitted by the seller, funds are held until the customer either accepts the dress or 3 days have elapsed since the dress's delivery.
• Refunds: Full refunds are issued for items that were not dispatched by the seller or failed Kleinfeld Again's verification process.
• Pre-Purchase Tips: For a smoother purchase experience, always check the return policy, ensure the dress is within your size range, ask the seller questions, and request pictures or videos.

Our protection policies are designed to ensure that buyers can confidently make purchases, secure in the knowledge that their interests are safeguarded.

Kleinfeld Again is dedicated to ensuring a transparent and secure transaction process, detailed in our refund and return policy:

• Return Eligibility: Each listing's return policy is determined by the seller. While some sellers accept returns, others may not. Eligible returns must be initiated within a 72-hour window after the item's receipt.
• Return Fees: For all approved returns, a standard fee of $80 applies.
• Inspection Guarantee: Before shipping to the buyer, Kleinfeld Again rigorously inspects every gown for quality, authenticity, and adherence to the listing's description. Items that arrive not as described or with undisclosed damage are eligible for a full refund.
• Pre-Purchase Diligence: Buyers are encouraged to thoroughly review the seller's return policy, confirm the item's size and condition, and engage in direct communication with the seller for additional information or images.

Adhering to these guidelines will ensure a safe and satisfying purchasing experience on Kleinfeld Again, where buyers' rights are our priority.

If you encounter any issues with your item or wish to initiate a return, please follow these steps:

1. Notification Email: Upon the arrival of your order, you'll receive an email titled "Your Item Has Arrived." Please refer to this email to report any issues or to begin the return process if the seller accept returns.
2. Initiate Return: Click the button within the notification email to report issues or start the return process.
3. Lost Shipments: In the event of a lost shipment, Kleinfeld Again will file a claim with the carrier. Following approval, a full refund will be issued to you.

For further assistance or inquiries, please contact our support team.

Finding your dream wedding dress is easier with these search and filtering tips:

• Budget Flexibility: Be prepared to explore a variety of price points for the best deal.
• Specific Keywords: Use the search bar to hone in on unique dress features, such as "beaded bodice" or "flowing train."
• Broad Initial Filters: Start your search wide, especially since some sellers might not use all the filter options.
• Sizing Considerations: Opt for dresses close to your size to minimize the need for alterations.
• Designer Variations: Explore all spellings and collections of your preferred designer.
• Style Versatility: Keep an open mind; dresses may be listed under various names or numbers.
• Neckline Choices: Utilize this filter to find the perfect neckline style for your dress.
• Gradual Filtering: Narrow down your search gradually, focusing on your essential dress features.
• Expert Assistance: Our support team is here to help with your search, including contacting sellers of past listings.

By approaching your search with flexibility and detail, you're more likely to find a gown that feels like it was made just for you.

Discovering your gown doesn't fit can be disappointing, especially if returns aren't an option. Here’s how you can navigate this situation:

• Confirm Sizes Before Purchase: Always check the gown's tag size, the seller's provided measurements, and any alterations. Requesting additional dress measurements can offer further clarity on fit.
• Know Your Size Range: It’s generally easier to tailor a larger dress to fit, so consider sizes slightly larger than your usual size.
• Understand Designer Sizing: Be aware that bridal gown sizes can vary significantly between designers.
• Consider Bridal Sizing Differences: Bridal sizes tend to run smaller than your typical clothing size. As a guideline, selecting a gown two sizes larger than your regular size is advisable.
• Option to Re-list: If the gown doesn't fit, you're welcome to re-list it on Kleinfeld Again at no extra charge.
• Returns: If the seller allows returns, you have the option to return the gown within 72 hours of receiving it for any reason.

Following these steps can help you find a solution if your gown doesn't fit as expected.

Yes, you can easily import your dress from most of the other market places. When you create a listing, click on the button "Import My Listing", you will need to provide the URL where your dress is, and we will fetch most of your dress information if not all of it including pictures. Kleinfeld Again made it so simple and easy to list your dress in seconds.

Lost or Damaged Items:
When you choose to insure your shipment, Kleinfeld Again safeguards your shipments with comprehensive shipping protection. Should your item be lost or damaged during transit, we directly manage claims with our shipping carrier, aiming for a resolution within 4 weeks. Upon approval, reimbursement is processed within 5 business days.

Qualifying for Shipping Protection:

• Timely Dispatch: Ensure the package is scanned by the shipping provider within 3 days of the sale.
• Label Integrity: Use the provided shipping label without modifications.
• Accurate Weight: Ensure the label's paid weight matches or exceeds the package's actual weight.
• Prompt Damage Claims: Report damages within 3 days of the carrier's delivery timestamp.

Exclusions:

• Claims for improperly packaged items by the seller.
• Claims filed outside the designated period.
• Altered shipping details post-sale.

Lost Item Claims:
If there's no update for 7+ days and it's been 15+ days since the carrier's first scan without delivery, a lost item claim can be initiated while the transaction remains active.

Assistance:
Our team is ready to assist and determine eligibility for reimbursement for items in transit from the seller to Kleinfeld Again, and then to the buyer. For help or more information, contact us.

At Kleinfeld Again, we don’t charge a listing fee. Instead, we offer a subscription service to list your gown, emphasizing a community of serious sellers and ensuring marketplace reliability. Upon a successful sale, you receive the entire sale amount minus processing fees, while we take care of the details:

• Secure Transactions: We manage all payments, including fraud analysis and credit card fees, ensuring a safer, smoother process.
• Gown Inspection: Every gown undergoes a thorough inspection by our experts before shipping to ensure its authenticity and condition match the listing. Returns are inspected to ensure they match the original condition.
• Streamlined Shipping: Enjoy simplified shipping with our at cost insured labels. We manage logistics and resolve transit issues, providing peace of mind.
• Expert Sales Support: Benefit from our experienced team’s guidance throughout the sale, keeping both buyers and sellers informed and protected.
• Customer Support: Our knowledgeable team supports you from listing to sale, helping resolve issues and optimize listings.
• Marketing Expertise: Leverage our status as a bridal leader to reach the widest possible audience.
• Flexible Buyer Payments: Through our partnership with Affirm, buyers can finance their purchases, ensuring you're paid upfront.
• Listing Management: Easily manage your listings with our tools, from pausing listings as needed to optimizing for SEO.
• Upgrade Options: Boost your gown's visibility with upgrades like Featured Listing, Front Page Placement, and Kleinfeld's picks.
• A Safe Platform: Enjoy a secure selling experience with private, monitored communications and integrated payment processing.

At Kleinfeld Again, we don’t take a commission from your sale. Instead, you’ll receive the full sale price of your gown, less a nominal processing fee. This approach ensures that you, the seller, retain 93.5% of your sale's value, while benefiting from our comprehensive platform support.

1. Sign In: Begin by logging into your Kleinfeld Again account.
2. Go to Listings: Direct yourself to 'My Listings' by visiting https://seller.kleinfeldagain.com.
3. Edit Listing: Choose the 'Edit Listing' option next to the item you wish to reprice.
4. Set New Price: Input your new desired price in the appropriate field.
5. Confirm Changes: Click 'Save Changes' to apply the new price to your listing.

Note: You have the flexibility to increase your listing price at any moment, tailoring your strategy as you see fit.

Remember, you can revise your listing price upwards at any time as needed.

It's best to clean your wedding dress promptly after the celebration. Quick cleaning ensures that both visible and subtle stains are addressed, safeguarding the fabric's integrity. A pristine gown not only retains its beauty but also enhances its marketability.

Encountering stains? It's crucial to acknowledge that dry cleaning may not eliminate all types of stains. Liquid stains (such as coffee or wine) and solid stains (like lipstick or dirt) necessitate distinct treatments, and the fabric's nature significantly influences the effectiveness of these treatments. Stains tend to linger on synthetic materials like polyester and rayon, whereas natural fabrics like cotton, silk, and linen are more prone to absorb them.

Post-cleaning, it's advisable to store your gown in a cool, dry environment, shielded from direct sunlight and avoiding plastic packaging. This method foregoes the need for additional preservation costs while ensuring your dress remains in prime condition for sale.

Congratulations on your sale! Here's what you need to do next:

Important Considerations:

• Items may sell directly, without prior inquiries, thanks to comprehensive listings.
• Ensure your listing's details are accurate and inform us of any undisclosed issues immediately.
• We manage all payment processes and secure funds until the delivery is confirmed.
• The buyer is responsible for shipping and insurance fees.

Steps to Follow:

1. Ship Your Item Within 6 Days:

• Use the shipping label provided in our email or accessed through your account to package your gown securely. Drop it off at the shipping carrier pickup location promptly within six days of sale. Failing to ship within this timeframe will result in the cancellation of the sale, a refund to the buyer, and a 6.5% processing fee charged to you.

2. Inspection at Kleinfeld Again:

• Upon arrival, our experts will inspect your gown to ensure it matches the listing description and verifies its authenticity. If the gown doesn't pass this inspection, the sale will be cancelled, the buyer fully refunded, and you will be charged a 6.5% processing fee.

3. Dispatch to the Customer:

• After passing inspection, Kleinfeld Again will forward the gown to the customer, and your payment will be processed.

4. Handling Returns (If Applicable):

• If you accept returns, we will retain the payment until the sale is finalized by the customer.

Rest assured, Kleinfeld Again is committed to a secure and efficient sales process, ensuring satisfaction for both sellers and buyers.

Once your item has been successfully sold and all processes completed, here’s how you’ll get paid:

• Payment Methods: Payments are processed either through PayPal or by check, depending on your preference.
• Timeline: Expect to see your payment processed within 3-5 business days from a successful inspection.
• No Commission: Kleinfeld Again does not take any commission. You'll receive the entirety of your sale price, less a 6.5% processing fee to cover credit card and bank transactional fees, and it will be charged to your credit card on file at the time of selling the dress..
• International Sellers: For those outside the US, payments are made exclusively via PayPal. Be aware that PayPal may apply additional fees for business accounts and might hold funds for up to 21 days in some regions.

This structure ensures a straightforward and secure payment process, allowing you to enjoy the full benefits of selling your gown on Kleinfeld Again.

Yes, Kleinfeld Again is the perfect platform for listing older and vintage wedding gowns. Here’s how to optimize your listing:

Gown Evaluation: Showcase your gown's timeless charm. Accurately pricing it according to its age and style can attract potential buyers. For pricing insights, explore recent listings to understand the market trends.

Designer Identification:

For gowns purchased post-2005, check for the designer's name or style number on the tags. If unsure, a quick online search or a call to the purchase store might yield results.

For pre-2005 or unidentified designers, select 'other' as the designer option and craft a descriptive title to capture the essence of your gown.

Pricing Your Vintage Gown: Aim for realistic pricing. Vintage gowns usually range from $150 to $300, barring high-end designer pieces, which might fetch more.

Photography Tips:

Include various photographs: your wedding day joy, the current condition of the gown, and close-ups of unique details or any wear and tear.

Transparency in your listing, through both images and description, ensures a clear expectation is set for potential buyers.

Remember, vintage gowns occupy a special niche in the market, and patience may be required to find the perfect buyer who falls in love with the unique story and style of your gown.

If you're uncertain about your gown's designer or it's not listed, don't worry. You can still create a compelling listing on Kleinfeld Again. Here's how to proceed:

Identify Your Gown: If the designer's details are elusive, consider these steps:

Reach out to the store where the gown was purchased for any identifiable details regarding the designer or style.

Inspect the gown for a style number that could offer clues, usually found on the tag.

Utilize the internet to search for the gown using the purchase year and any details you remember. Sites like Pinterest can be surprisingly helpful.

Compare your gown with similar styles on our website to find a match or gather ideas on how to describe it.

Listing the Gown:

If you can't find your gown's designer listed on our site, choose "ADD" and manually input the designer's name and gown style if known. This ensures your gown still appears in relevant searches.

Remember, the essence of a great listing lies in how you describe and present your gown. Focus on clear, detailed descriptions and quality photos to attract potential buyers.

At Kleinfeld Again, listing your wedding gown comes with flexible subscription options, ensuring visibility and engagement for your item:

• Standard Plan: For a monthly subscription fee of $11.95, list your gown and include up to 4 photos. This plan is designed for straightforward listings without the need for additional features.
• Premium Plan: Priced at $15.95 monthly, this subscription not only allows you to upload 8 photos and a video for a more comprehensive showcase of your gown but also ensures your dress is featured prominently at the top of relevant searches and collections, increasing its visibility.
• Under $1,000 Plan: Specifically designed for listings with an asking price of $1,000 or less, this plan provides a cost-effective solution for reselling your gown. Along with all the features of the Standard Plan, your listing will remain live for a full year, giving your dress ample time to find the perfect buyer. When your item sells, a 10% commission is applied, and you’ll benefit from minimal payment processing fees, making this an ideal option for budget-conscious sellers.
• Diamond Plan: Priced at $199.95 yearly, this premium subscription offers an elevated experience for those looking to resell their luxury bridal gown. In addition to all the benefits of the Premium Plan, the Diamond Listing ensures your gown is showcased in a dedicated section, highlighted for maximum visibility. Your listing will be featured on the front page and added to Kleinfeld Picks for the life of the listing. A dedicated concierge team will manage your listing, handling all communications with potential buyers and creating the listing for you. Enjoy minimal payment processing fees, making the entire process seamless and stress-free.

Both options are designed to fit your needs, and you have the flexibility to switch between plans or cancel at any time (as long as your item is not in the inspection phase), giving you control over how you present your gown on our platform.

After Sale: A 6.5% processing fee (fees may change depending on Credit Card processor and bank fees) is applied to the sale price of your gown, covering transaction costs. This fee is deducted from your credit card on file upon the successful sale of your dress.

Choose the plan that best suits your needs and enjoy the journey of connecting your beautiful gown with its next owner on Kleinfeld Again.

When listing your gown on Kleinfeld Again, setting the right price is crucial to attracting potential buyers. While our Wedding Dress Value Calculator provides a suggested starting point, ultimately, the decision is yours. Here's how to navigate pricing:

• Condition and Alterations: The state of your gown, including any modifications or wear, directly influences its value. Be transparent about these details to find a fair price point.
• Designer Reputation: Gowns from well-known designers or sought-after collections may warrant a higher price due to demand.
• Cleanliness and Maintenance: A gown that's been professionally cleaned and is in excellent condition is more appealing, justifying a higher asking price.
• Age and Style: The gown's age and whether its style aligns with current trends can affect its marketability. Vintage or older styles may need a more attractive price to capture interest.
• Market Research: Investigate how similar dresses are priced. This insight can help you competitively position your gown in the market.
• Flexibility: Be willing to adjust your price to reflect interest and feedback from potential buyers. A responsive pricing strategy can expedite the sale.

Your pricing strategy on Kleinfeld Again should reflect a balance between the gown's intrinsic value and market dynamics, ensuring a fair and appealing offer to brides-to-be.

Before listing your dress for sale, ensure it's in the best possible condition to attract buyers. Here’s how:

• Immediate Cleaning: Prompt professional cleaning is crucial. It not only removes both visible and hidden stains but also preserves the fabric's integrity. Addressing stains early prevents them from becoming permanent.
• Thorough Inspection: Examine the dress closely for any signs of wear such as stains, tears, or missing details. If possible, mend any minor issues. Accurately documenting these in your listing can build trust with potential buyers.
• Optimal Storage: Use a breathable fabric, like a cotton garment bag or a clean, white sheet, for storage. This approach is preferable to plastic, which can cause yellowing over time. Store the dress in a cool, dry place away from direct sunlight to maintain its color and fabric quality.
• Careful Hanging: If hanging the dress, choose a padded hanger and utilize any built-in hanging straps to evenly distribute the weight. This is especially important for dresses with heavy detailing or trains. For extra support, you might use an additional hanger for the train.

Adhering to these guidelines not only preserves your dress’s condition but also enhances its appeal to potential buyers, making a successful sale more likely.

Kleinfeld Again operates as an online marketplace for bridal gowns and does not purchase wedding dresses directly from sellers. However, we provide a platform where you can list and sell your gown to potential buyers.

The time it takes to sell a wedding dress on Kleinfeld Again can vary. While some dresses may sell in less than a day, others could take between 3 to 8 months or longer. On average, dresses on our site sell within couple of months.

Yes, you can sell Wedding Gowns, Bridal Party Gowns, such as Mother of gowns, Bride's maid dresses and Over-skirts.

When listing a dress that has been altered, it's essential to communicate these changes clearly to potential buyers:

• List Your Measurements: Provide the bust, waist, hips and height including the heel height you wore with the dress. Accurate measurements help buyers gauge the fit more effectively.
• Detail Alteration Notes: If available, include notes from the alterations store detailing the changes made to the dress. This information can be invaluable for understanding the current state of the gown.
• Simplify Descriptions: If you don't have specific alteration details, describe any significant modifications, such as size adjustments or hem alterations, in clear terms.
• Communicate with Buyers: Make sure potential buyers are aware of any alterations and how they affect the fit of the dress. Be open about your return policy, particularly if alterations might affect the possibility of returning the dress.
• Measure Your Dress: If you're uncertain about the extent of alterations, consider measuring the dress yourself. Follow established guidelines to ensure accuracy.

Measuring Your Dress:
If your dress was purchased from Kleinfeld, we can help you find your original measurements. Please email us, and we'll look up the details in our records.

This approach ensures buyers have all the information they need to make an informed purchase, enhancing trust and transparency in the transaction.

Street size versus label size refers to different sizing standards:

• Label Size: This is the size indicated by the designer on the dress tag. It can vary significantly between designers and is often larger than your regular clothing size. For example, a regular size 8 might be a designer label size 10, 12, or 14.
• Street Size: This refers to the size you usually wear in standard clothing stores.

For further insights, we have a detailed street sizing guide available here.

• New Wedding Dress: Ordered in the desired size, possibly altered or tried on, but not worn for an event. It might still be at the store.
• Sample Wedding Dress: A floor model used for try-ons in bridal salons. Often sold at a discount during sample sales, they might have imperfections due to frequent use.
• Used or PreOwned Dress: Worn for an event or photoshoot, possibly altered, and may or may not be cleaned afterwards. In the case of preserved dresses, unseen blemishes might exist as they are sealed post-cleaning.

Yes you can. With Kleinfeld Again you can have multiple listings of wedding gowns, each with its own subscription.

You may cancel your listing at any time as long as the item is not in the inspection phase. When your item is sold you will ship it to Kleinfeld Again for inspection. During this time, you will be unable to cancel your subscription. If your item passes inspection, you will be paid and your subscription will end automatically.

If your listing is on hold, it means the listing will not be visible in the Kleinfeld Again marketplace. This WILL NOT cancel your subscription. You will still be charged at the end of your current plan’s billing cycle.Putting your item on hold is useful if you know you will be temporarily unavailable to speak with buyers or ship your item if sold.

If you started a trial plan, your subscription will default to the Premium Plan and you will be charged for your first month. There are no other fees or charges at that time, and Kleinfeld Again does not charge a commission when you sell your gown.